Help & guides
Everything the site can do, explained
Whether you're searching for a home, listing a property, renting one or working with our consultants — here's how it all fits together.
Start here — pick your path
I'm looking for a place
- ·Browse homes, land, commercial space and businesses on the marketplace.
- ·Filter by area, budget, size and lifestyle — or type what you want into search.
- ·Open a listing for photos, details, the map and a checklist of what we checked.
- ·Ask a question straight from the listing — it goes to the consultant responsible for that property, or tap WhatsApp / LINE for a quick chat.
I own a property
- ·Create an account and pick “Owner” — you'll be guided through adding your first property.
- ·Add photos, details, documents, costs and maintenance jobs — everything lives on the property's own page.
- ·When it's ready, send it for review. The Tropical Roots team checks it and publishes it — listings can't go live without agency approval.
- ·Give your tenants their own sign-in from the property's People tab, choosing exactly what they can see.
I'm a tenant
- ·Your landlord or agent sends you a private invitation link.
- ·Sign in with the email the invitation was sent to — no special setup.
- ·The property appears in your account with only the sections you were granted: rent, maintenance jobs, documents, messages.
- ·You can follow jobs, read documents and message everyone on the property in one place.
I'm an agent or consultant
- ·Your manager invites you to the agency workspace.
- ·You manage the listings assigned to you: details, photos, enquiries and follow-ups.
- ·New enquiries on your properties land with you automatically, so nothing gets lost.
- ·Client contact details stay protected — they're handled inside the system.
How things work
Every listing is reviewed by the Tropical Roots team before it goes public — that's what keeps the site trustworthy.
Listing a property, step by step
- 1You fill in a short guided form — basics, location, size, photos, price, features, checks.
- 2The listing is saved as a draft you can come back to any time.
- 3You press “Send for approval”. The listing moves to Under review.
- 4A Tropical Roots consultant reviews it: owner confirmed, title and documents checked, location verified.
- 5Once approved it's published to the website. From then on, edits go through the same quick review before they show publicly.
From enquiry to keys
- 1Every question sent from a listing is recorded against that property's reference number.
- 2The consultant responsible for the property is notified and picks it up.
- 3WhatsApp and LINE chats are welcome — the enquiry is still tracked in our system either way.
- 4Viewings, offers and agreements are followed through until the deal is done, then the listing is marked Rented or Sold.
Ongoing property management
- 1Log a maintenance job on the property — pick the space, the work, urgency, and who's doing it.
- 2Attach trusted tradespeople once and reuse them on every property.
- 3Record every cost — pool care, gardening, insurance, repairs — so the property's numbers stay true.
- 4Contracts and documents are stored on the property with expiry warnings, so nothing lapses unnoticed.
What each status means
The same statuses appear everywhere — in your account, on the website and in our system.
Koh Phangan area guide
Every listing sits in a real place in our location system — the same names you see in search, on listings and on area pages.
Thong Sala & Central West
Places here: Thong Sala · Ao Nai Wok · Ao Bang Charu · Wok Tum · Ao Wok Tum South · Hin Kong · Laem Son · Maduea Wan · Ban Nai Wok
South Coast
Places here: Ban Tai · Ban Kai · Ban Nok · Haad Rin · Haad Rin Nok (Sunrise Beach) · Haad Rin Nai (Sunset Beach) · Haad Seekantang (Leela Beach)
West Coast
Places here: Sri Thanu · Sri Thanu Village · Sri Thanu Beach · Haad Chao Phao · Haad Son · Haad Yao · Haad Salad · Haad Gruad
North-West
Places here: Mae Haad · Mae Haad Beach · Haad Thong Lang
North
Places here: Chaloklum · Chaloklum Bay · Haad Khom · Bottle Beach (Haad Khuad)
North-East
Places here: Thong Nai Pan Yai · Thong Nai Pan Noi · Ao Thong Reng · Haad Na Dan
East Coast
Places here: Haad Sadet (Than Sadet) · Haad Yuan · Haad Thian · Why Nam · Ban Nam Tok · Ao Hin Wong · Ao Plaay Laem
Interior & Hills
Places here: Phaeng waterfall area · Khao Ra area · Ban Nai Suan · Ban Tha Nam
Reminders that keep you on track
What needs attention
Your dashboard opens with a “Today” view — overdue tasks, jobs due, rent renewals, approvals waiting and new enquiries, all in one place.
Never miss a date
Rent due dates, lease renewals, document expiries and planned maintenance appear as reminders before they arrive.
Documents with expiry warnings
Contracts and permits stored on a property warn you before they run out, so renewals never sneak up.
Quality nudges
If a listing is missing photos, a price or a proper area, the team sees it flagged and fixes it — which keeps the public site tidy.
Lease renewal nudges
Sixty, thirty and seven days before a lease ends you get a reminder in the Manager and an email, so renewals and changeovers are agreed in good time.
Every enquiry gets a follow-up
A new enquiry automatically becomes a dated follow-up task. If the date passes without contact, it turns into a reminder — nobody is left waiting.
Weekly summary email
Every Monday owners get one short email: new enquiries, open maintenance jobs, rent outstanding, documents expiring and leases ending.
Still have a question?
Our property FAQ answers the practical questions, or talk to the team directly.